Refund Policy

1. Who This Policy Applies To

This Refund Policy applies to purchases of paid Services from OmniBuys LLC, a Florida limited liability company doing business as "Scaling With Systems" ("OmniBuys," "we," "us"). It is incorporated into our Terms of Service and your signed General Services Agreement (the "Services Agreement"). The Services Agreement is the binding source of truth for your engagement and may include variations from the standard terms described here; if any provision of this page conflicts with your signed Services Agreement, the Services Agreement controls.

2. Non-Refundable by Default

Except for the 7-Day Alignment Guarantee expressly stated below, all fees are non-refundable and all sales are final. You remain responsible for the full payment obligation regardless of results, revenue, lead volume, close rate, or return on investment. Bank fees and third-party payment-processing fees are never refundable by OmniBuys.

3. 7-Day Alignment Guarantee (Money Back)

You are entitled to a full refund of all amounts paid to OmniBuys if, and only if, all of the following are true:

1. You completed the onboarding form provided by OmniBuys;
2. You attended the scheduled onboarding call with your assigned Account Manager; and
3. You submitted a written refund request to OmniBuys via the designated Slack channel or by email to support@scalingwithsystems.com within seven (7) calendar days of the onboarding-call date.

Refund requests submitted after the 7-day window, or by clients who did not complete both the onboarding form and the onboarding call, will not be honored under any circumstances.

Processing-fee deduction. Where you paid by credit card, any refund issued under this guarantee will be net of third-party payment-processing fees actually incurred and retained by the payment processor (typically ~3%), which are non-recoverable by OmniBuys. Where you paid by ACH or wire transfer, no processing-fee deduction applies and the refund will be issued in full.

OmniBuys reserves the right to verify completion of the above conditions and the applicable payment method prior to processing any refund. Approved refunds are typically issued within 5–10 business days.

4. Conditional Service Extension ("ROI Guarantee")

If you have not generated collected revenue equal to or greater than the fees you paid to OmniBuys by the end of your initial Term, OmniBuys will provide additional Services at no additional charge for the period stated in your Services Agreement. The additional service period begins immediately after the initial Term ends and terminates automatically upon the earlier of: (a) your collecting revenue equal to or greater than the fees paid, or (b) expiration of the additional service period.

You qualify for the Conditional Service Extension only if all of the following conditions are satisfied:

1. You spent a minimum of $4,000 in paid advertising during the Term;
2. You submitted all required creative assets (including but not limited to filmed video content) within fourteen (14) calendar days of your onboarding call;
3. You reasonably considered and timely approved, provided, or implemented requested changes to the offer, pricing, funnel, messaging, creative, sales process, targeting, tracking, or related implementation elements when reasonably necessary to execute or optimize the Services;
4. You responded to OmniBuys communications via Slack or email within two (2) business days throughout the Term;
5. You attended all scheduled one-on-one calls with your Account Manager, or provided at least twenty-four (24) hours advance notice of any cancellation;
6. You took the sales calls generated through the system during the Term;
7. You maintained a closing rate of 20% or above on qualified calls booked through the system (a call is "qualified" if the prospect completed and passed the application questions established during onboarding — you may not dispute qualification on the basis of lead quality where those criteria were satisfied);
8. You provided OmniBuys with complete and verifiable documentation of revenue generated during the Term (and, if applicable, during the additional service period), including but not limited to payment-processor records, CRM data, and ad-account attribution reports, sufficient for OmniBuys to independently verify whether the revenue threshold was met — claims unsupported by verifiable documentation will not qualify; and
9. You submitted a written request for the Conditional Service Extension via the designated Slack channel or by email to support@scalingwithsystems.com within seven (7) calendar days after the end of the initial Term.

Sole and exclusive remedy. The Conditional Service Extension is your sole and exclusive remedy for failing to generate collected revenue equal to or greater than the fees paid. You are not entitled to a refund, credit, cancellation, chargeback, or other remedy based solely on failure to achieve a particular financial result. The extension does not reset or extend any other guarantee, refund right, payment obligation, or Agreement term.

"Collected revenue" means money actually received and retained by you from customers directly attributable to the systems implemented by OmniBuys.

5. Paid Advertising Spend Is Not Refundable

Money you spend on paid advertising (e.g., Meta, Google, YouTube, TikTok) is not part of your fee to OmniBuys, is paid by you directly to the ad platform, and is not refundable by OmniBuys under any circumstances.

6. Cancellations and Payment Plans

If you have elected a payment plan, you remain obligated for all remaining payments in accordance with your Services Agreement. Failure to make timely payment does not cancel your obligation. Late payments accrue a fee of 2.5% per month, compounding monthly. If two or more payments are not received on time, OmniBuys reserves the right to suspend or terminate the Services until all outstanding balances are paid in full.

7. Chargebacks

You agree not to initiate a chargeback with your card issuer or payment processor for any amount you owe or that is disputed under this Refund Policy. Any dispute must first be raised directly with OmniBuys in writing at support@scalingwithsystems.com. If unresolved after good-faith efforts, disputes are subject to the mandatory binding arbitration provision in our Terms of Service. Initiating a chargeback in breach of this Section is a material breach of your Services Agreement, and you agree to pay OmniBuys the amount charged back plus a $150 administrative fee.

8. How to Request a Refund

Send a written request to the designated Slack channel or email support@scalingwithsystems.com with:

• Your full name and the name/entity that made the payment;
• Payment date, amount, and method (credit card, ACH, or wire);
• The date of your onboarding call (for 7-Day Alignment requests);
• A clear statement of which guarantee you are invoking and the reason for the request.

We will confirm receipt within two (2) business days and issue a decision within ten (10) business days of receiving all documentation reasonably necessary to verify the request.

9. Contact