The 3 Biggest Mistakes To Avoid When Hiring A Virtual Assistant!
Are you looking to hire your first Virtual Assistant but don’t know where to start?
I’ve interviewed over 1,500 Virtual Assistants in the past 18 months and I have learned what you should look for and what are the biggest mistakes to avoid when hiring a Virtual Assistant.
Whether you’re hiring a Virtual Assistant as a full-time employee or just contract some Virtual Assistant service work, it’s important you understand these three things.
In this video I’m going to show you what to look for when hiring a Virtual Assistant, how to hire a Virtual Assistant, and what you should be avoiding when hiring a Virtual Assistant.
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[00:00:00] What’s going on everyone? Ravi Abuvala here founder of Scaling with Systems and in this video, I’m going to be talking about the biggest mistakes you can make when hiring a virtual assistant. Now, in the past 18 months, we’ve interviewed close to fifteen hundred virtual assistants. We have put through about a thousand through our training program and have placed for our clients about 600 individual virtual assistance from around the world. So you can say we know a thing or two about the mistakes when you’re hiring a virtual assistant.
[00:00:29] So now the number one thing you need to look for whenever you’re hiring a virtual assistant is, is your business ready to make the first hire? Most people, whenever they think of hiring a virtual assistant or really just anybody in their business, they just like the idea of it. And whenever they go out and find a virtual assistant, they really don’t even know what tasks are going to give them. Whenever they finally do make that hire, they don’t have the systems in place. They don’t have any training or coaching and are saying what are the best thing they should be following. And so they’re really just going out there hiring a virtual assistant, expecting them just do this magical work for them, but they don’t even know what the results they want from the virtual as they are in the first place. A great example of this could be if you go to a restaurant and you tell the waiter, hey, I don’t know what I want to eat, you bring me out whatever your favorite thing is. And then the waiter brings out one of their favorite things and you go, what is this garbage? And you throw it in their face.
[00:01:19] So in order to avoid the first mistake, whenever you’re hiring a virtual assistant or really just anybody make sure you have documented SOP’s or some kind of training manual that you can give this virtual assistant or employee. So that from day one, they know what the expectations are, what work they’re so to be doing and what results they need to deliver and how they can deliver them for you and your company. Now, the second mistake I see a lot of business owners make whenever they’re making their first virtual assistant hire is they hire on hard skills instead of soft skills. Now, what do I mean by hiring hard skills versus soft skills? Hard skills are things like scraping emails or sending messages or, you know, running Facebook ads and soft skills or things such as, you know, relatable or understanding or fits in your work culture or willing to learn. So most people, they interview virtual assistant, they go, oh, yeah, I’ve done the past six months. I’ve done data scraping. I know how to scrape e-mails and they go, great, you’re hired without any kind of questions as far as what their backgrounds are or their worth. Work ethics are why they’re even looking for a job in the first place.
[00:02:21] And what almost always happens is they have a very poor relationship with the business owner. There’s no real work culture there. They don’t they’re not excited to show up to work every single day. They’re not giving 110, 120 percent every single day. They don’t get along with the actual business owner or the entrepreneur or the team leader. So there’s not that synergy going back and forth. And if you have that compounding over time and you just see as virtual as as this one off tool, well, then you’re not going to get the most out of them that you could or the most out of any kind of team member. If you’re just looking for someone to be a tool for your company. So make sure in the interview you’re asking them what are their goals. Right. What are they looking for in this job? Right. What kind of experience do they want to gain from this? What kind of company they’re looking to work for? If they have a problem, what’s their problem solving techniques or procedures? And those are all soft skills. And then you can come in once inside of them, inside of your company, you can give them those hard skills training. Right. You can give them those standard operating procedures. Say, hey, here’s how you’re scraping e-mails. Here’s how you’re sending messages. Here’s how you’re doing these things. And it’s a lot easier for them to have cohesion inside of your company.
[00:03:22] Now, the third and final mistake I see a lot of entrepreneurs make whenever they’re hiring a virtual citizen is they don’t work with an agency. Now, here’s scaling the systems. We are a virtual assistant placement agency. We give lifetime guarantees for the virtual assistant that we give our clients fully trained and all the tasks they want them to do. So obviously, I’m a little biased. However, I have before I had a virtual assistant agency, I have a advertising agency that I’ve hired many virtual assistants for, and I’ve done it both through agencies and through online websites and through my friends and family. And almost every single time, whenever I just tried to get one through my friends and family, I didn’t have any real referrals or understanding about what kind of past experience they’ve had. And so I was just reliant only on the virtual assistants word, which obviously they’re gonna say anything they can do in order to get a job on top of that, in case anything ever happened with that virtual assistant and they had to leave or they got pregnant or anything happened, they weren’t able to work anymore. I had to then go out and find somebody brand new again and do that process all over again because I didn’t work with the agency or have some kind of lifetime guarantee on their placement.
[00:04:18] Next to working with an agency. You can also go on some of these online websites, third party websites that allow you to find these virtual assistants and you can hire them there. Although the issue with that is that you’re getting somebody who’s already a business owner, they’re not really joining your company. They’re really contractors. They have hundreds of other clients or dozens of other clients. So if something happens with your business, well, it’s not the end of the world to them because they have other companies that are working for. So for that reason, I always recommend people hire with agencies like Scaling With Systems, where they can get them fully trained, they get lifetime guarantees on them. They’ll get the entire employment history and records and referrals and we’ll do the entire process for you. So whether it’s working with us or somebody else, I do recommend going through somebody who’s an expert out there so that you can make sure your first fortunes is and is someone that knocks down. Park for you.
[00:05:00] So that’s pretty much it. Those are the biggest mistakes you’d avoid whenever you’re hiring a virtual assistant. If you want to learn a little bit more about our hiring process or what kind of messaging scripts we give, a virtual assistants in order to get results or what our interview process looks like or some of the training modules that we go through. I do recommend you get access to my free course. The three steps of scaling, it’s going to be a link down below. It’s about eight and a half hours content. And we talk about center operating procedures, hiring, firing, interviewing virtual assistants, lead generation tactics and so much more. Click the link below in the description and you’ll get immediate access. As usual if you guys got some value out of this and you love this Cabo San Lucas background, do me a quick favor. Give me a thumbs up comment down below that you got some value out of this. And make sure you please, please, please hit the subscribe button and the notification bells are you can get notified the next time I release the video just like this. Thank you guys so much and I hope you have an incredible day.